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    How to Handle Repairs From a Car Crash

    CR’s experts share guidance on getting collision damage fixed

    Illustration of the rear of a car that has visible damage from a minor car accident Illustration: Kiersten Essenpreis

    Modern high-tech safety features—automatic emergency braking (AEB), blind spot warning (BSW), lane departure warning (LDW)—have been very effective at preventing crashes, according to the Highway Loss Data Institute. (Learn more about car safety features and their names.)

    More on Car Repair

    But when cars that feature those and similar systems are damaged in a crash, payment for insurance claims can be more than $100 higher than for vehicles without those systems. That difference is largely due to replacing and recalibrating sensors and cameras, which are often located in the most vulnerable parts of the vehicle.

    If you own a newer vehicle and have a collision, remember that some damage from the fender bender may not be visible. Get an estimate from a dealership or an independent repair shop that includes recalibration of any sensors or cameras that may have been affected. Make sure the facility has the equipment needed for proper calibration. Larger repairs may warrant a second opinion.

    Read on to learn more about the most sensitive parts of your car and where to get them fixed if they’re damaged.

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    Bumper Repairs

    What can get damaged: Many newer cars have sensors for AEB and adaptive cruise control (ACC) located behind the front bumper cover, which is typically made of plastic. Cars with parking assistance, BSW, and rear collision warning will also have sensors behind the rear bumper cover. After a collision, even if there’s no apparent damage to the plastic veneer, the sensors behind them may have been knocked out of alignment. Worse, the body filler and paint applied during a shoddy repair job can prevent the sensors from working properly.

    Where to get repairs: Dealership or independent shop with calibration equipment.

    Sample cost: $1,926-$2,590*


    Windshield Repairs

    What can get damaged: Many cars with AEB, ACC, lane centering assistance, and lane keeping assistance have cameras mounted inside the windshield. To replace the glass properly and make sure those features work again, a technician will also need to recalibrate the cameras. Other sensitive devices that live next to the windshield glass include rain sensors, electronically activated shade bands, windshield heaters, and head-up displays.

    Where to get repairs: Dealership or specialty auto glass shop specifically equipped to repair and recalibrate cameras and sensors.

    Sample cost: $1,659-$2,090*


    Side Mirror Repairs

    What can get damaged: Because they protrude from the car, side mirrors are especially vulnerable to costly damage. In many new cars, the side mirrors not only house motors for electronic adjustment, and sometimes heating elements, but also might contain components such as surround-view cameras, BSW indicator lights, and the sensors that make the active parking assistance system work. Even a minor impact can knock those cameras and sensors out of alignment, requiring professional repair.

    Where to get repairs: Dealership or independent shop with calibration equipment.

    Sample cost: $1,012-$2,961*


    Headlight Repairs

    What can get damaged: Headlights are at the front corners of a vehicle and can be smashed easily. Many cars now come with expensive LED headlamp assemblies that have to be replaced entirely if they’re damaged. Some luxury cars also have projection and curve-adaptive headlamps with motors that can move the beam of light based on where the steering wheel is turned. Replacing a high-tech headlight can cost several thousand dollars, but a lower-tech version on a newer car can still cost more than a thousand dollars.

    Where to get repairs: Dealership or independent shop with calibration equipment.

    Sample cost: $1,618-$4,456*

    Car Repair Shops

    See CR’s exclusive full ratings.

    Editor’s Note: This article also appeared in the March 2025 issue of Consumer Reports magazine.

    *Repair prices are based on estimates for popular CR-tested models.


    Benjamin Preston

    Benjamin Preston covered new and used car buying, auto insurance, car maintenance and repair, and electric bikes for Consumer Reports.