Stop Using the Bugaboo Giraffe High Chair, Say CR Safety Experts
Several parents have reported that the high chair collapsed while their child was strapped in, leading to injury. The high chair has been recalled.
Update: On June 12, 2025, Bugaboo North America issued a recall of the Bugaboo Giraffe high chair. The Consumer Product Safety Commission announced the recall of more than 18,000 Bugaboo Giraffe high chairs in the U.S. after receiving 22 reports of the legs detaching from the chair base, and 13 reports of minor injuries. The recall announcement comes one day after Consumer Reports urged the CPSC to investigate and recall the Bugaboo Giraffe. If you own this high chair, you can request a repair kit here.
CR safety experts are urging parents to stop using the Bugaboo Giraffe High Chair immediately to avoid risk of injury. The Bugaboo Giraffe was recalled in early May in Australia, and a safety report about the product was released in April in the U.K. But no such recall or safety report has been issued in the U.S. as of yet.
Parents have been posting warnings about the Bugaboo Giraffe High Chair on Reddit, on Amazon, and in at least three incident reports on SaferProducts.gov, the Consumer Product Safety Commission’s unsafe products reporting site. In total, Consumer Reports found 10 reports stating the high chair collapsed while in use, in some cases causing injuries to babies who were strapped into the chair.
What to Know About the Bugaboo Giraffe High Chair Safety Issue
According to the incident reports on SaferProducts.gov, the issue seems to stem from the screws that attach the high chair seat to the legs. Over time, the screws may loosen and even detach, compromising the high chair’s stability and eventually leading to collapse. The resulting fall could injure a child strapped into the seat.
And if the high chair is pulled up next to a dining table or counter, a child could hit their head during a fall, as described in one incident report submitted by a parent on Feb. 12, 2025:
“My Daughter was buckled and sitting in high chair eating and bouncing. When the baby put her weight into her feet and leaned back, the bottom portion of the highchair disconnected and cause [sic] the highchair to collapse with my ten month old still attached. When the bottom of the highchair disconnected, she fell forward and smacked her head on the dining room table. She has bruising around her eye and an ambulance had to be dispatched. She had lost consciousness for a few seconds. Paramedics examined her and did not feel the need for her to go to the ER.”
The Bugaboo Giraffe high chair was previously one of Consumer Reports’ recommended models, having earned high scores in safety, ease of use, and how easy it is to clean. We didn’t encounter any issue with the chair disconnecting from the base during our testing, but based on the number of incidents, the serious nature of the safety risk, and the fact the issue may arise after months of consistent use putting strain on the connecting screws, our testing team has decided to suspend our recommendation. (The score remains because CR’s high chair tests are based on our own internal testing. CR has suspended recommendations in the past in the face of external safety information.)
Safety issues with baby gear can serve as a reminder to check in on the products you use regularly, like high chairs. Two commenters on Reddit shared that they didn’t realize the screws on their Giraffe chairs had become loose or even fallen out.
“We advise parents and caregivers to check your high chair often—pick it up and turn it over if necessary—to make sure all fasteners are snug,” says Joan Muratore, who leads Consumer Reports’ testing on high chairs. “Manufacturers often provide an Allen key or a similar wrench to tighten screws and bolts; keep it with your chair so it’s available when needed.” Muratore says that manufacturers often supply an envelope with instruction manuals, safety notices, and any tools necessary for assembly. Keep this envelope intact and readily available, she says.
Parents and Caregivers Should Stop Using the Bugaboo Giraffe High Chair, CR Safety Experts Say
Given the recent Reddit warnings and incident reports in the U.S., this issue doesn’t seem to be limited to chairs sold in the U.K. and Australia. CR safety experts urge parents to stop using this high chair to avoid the risk of an infant falling, based on the incident reports and the severity of the injuries.
The chair is out of stock on Bugaboo’s U.S. website and on Amazon, and is no longer for sale on Babylist. A Bugaboo customer service representative confirmed that sales of the Giraffe high chairs are currently on pause.
Consumer Reports contacted Bugaboo’s marketing and press teams via email for response and hasn’t heard back, but a representative on Bugaboo’s customer service phone line said that owners of the high chairs have been contacted with a safety notice and link to request a free repair kit, whether they purchased the high chair through the Bugaboo website or an online retailer like Amazon.
Consumer Reports Senior Reporter Angela Lashbrook, who owns a Bugaboo Giraffe and uses it with her toddler, says she hasn’t received any outreach from Bugaboo about the safety issue, though she only recently purchased her chair from Bugaboo via Amazon in February 2025 and hasn’t yet registered her high chair with the company. “As much as I’ve liked this chair, I’ve stopped using it with my toddler because I just can’t be sure that it’s safe,” she says. “I’ll be using a travel high chair until it’s clear whether or not the repair kit works. And if it doesn’t—looks like I’ll be getting a new chair.”
A free repair kit has been made available to consumers in the U.K. and Australia, and CR has requested a repair kit to assess how well it fixes the safety issue parents describe. CR also contacted Australia’s consumer product safety regulator, the Australian Competition and Consumer Commission (ACCC), to ask whether it has been able to test or validate the repair kit from Bugaboo. “The ACCC applies a risk-based approach to monitoring the progress of voluntary recalls,” a spokesperson wrote in an email, also noting that they generally do not comment on individual cases.
The timeline for when repair kits may be sent out is unclear. In a screenshot of an email from Bugaboo that a parent posted on Reddit, the company stated that the repair kits are affected by a “short delay” and said that they “are closely collaborating with the U.S. Consumer Product Safety Commission (CPSC) to ensure everything meets the highest standards.” They wrote: “While this important step prevents us from sending the kits in the earlier provided timeframe, it reflects our shared commitment to safety and transparency.”
Without a U.S. recall or safety advisory, it’s difficult to know which model numbers are specifically affected. That’s why it’s important to register your high chair (and other baby gear, like car seats and strollers) with the manufacturer so that you’re set to receive any recall or safety information for your specific product as it becomes available.
What Safety Experts Say Should Happen Next
Consumer Reports contacted the CPSC to inquire about the safety reports and asked for comment about next steps, including whether they’re taking further action through a product safety warning or a product recall, but didn’t hear back before publication. CR’s safety experts say urgent action is warranted.
“Parents shouldn’t have to worry that their baby’s high chair could collapse during use, potentially resulting in a serious injury,” says Gabe Knight, senior safety policy analyst for Consumer Reports. “Given the clear safety risks posed by the Bugaboo Giraffe high chair, the numerous reported incidents on this product, and the recalls and safety warnings from other countries, Consumer Reports is calling on Bugaboo to immediately work with the CPSC to issue a recall in order to protect children.”
